Right of Withdrawal
The buyer has a right of withdrawal of 14 days from receipt of his order for an exchange or refund of items in their original condition and packaging. Return costs are the responsibility of the buyer except in the case of an obvious defect of the article or an error committed and recognized by the Laflanelle company.
Any return must imperatively have been authorized by the Laflanelle company (the seller), which determines the validity of the return on the basis of the buyer's arguments. No return will be accepted or taken into account without prior authorization and the Laflanelle company disclaims all liability in the case of a shipment decided unilaterally by the buyer.
Upon receipt, returned items, which must be accompanied by their original invoice, are assessed by Laflanelle to determine their condition and compliance. The Laflanelle company cannot be held responsible for any damage caused during the transport of the returned items and recalls the full responsibility of the buyer in the careful packaging of the items. No returned items will be refunded or exchanged if they are not in their original condition.
If the control of the returned items proves positive, in the case of a refund request, the full refund of the products excluding postage is then made as soon as possible and if it is a request for exchange, the replacement products will then be sent as soon as possible, the shipping costs remaining the responsibility of the buyer who must pay them before any shipment.
Any return request must be made by simple request to the following email address: email@example.com who will communicate the instructions to the buyer in return.
The Laflanelle company also reserves the right to refuse any package, exchange or refund, if the return conditions set out above are not respected.