General Terms & Conditions Of Sales

Article 1: Purpose

These general conditions of sale define all the terms and conditions relating to the purchase by a natural or legal person of the articles and services offered on the website and are concluded between the buyer and the company Laflanelle S.A.S.U., registered under number 849 755 848 00017 whose head office is located at 11 rue Ouvrard de Lignières, 72650 St Saturnin in France.

These general conditions of sale are subject to change without notice, requiring the buyer to read it for each new purchase. Only the version in force at the time of the sale is applicable and must be consulted beforehand by the buyer who must acknowledge having read these general conditions of sale in force before confirming his purchase. The continuation of the act of purchase then irrevocably expresses their full and complete acceptance by the buyer.

Article 1: The Products

The items offered on the website are described with as much detail as possible and are visually represented by photos taken by the Laflanelle company, therefore illustrating the items from its stock. However, the texts and photos of the items offered on the website are not contractual.

The Laflanelle company also reminds that, given the different computer and mobile configurations and despite all our efforts in the shots, the perception of the images and in particular of the colors can be distorted and sometimes different from a medium. to the other. If, however, the item received does not correspond to the one expected, it is always possible to exchange it or request a refund according to the terms indicated in article 6 of these same General Conditions of Sale.

The Laflanelle company also offers the sending of fabric samples to allow the potential buyer to verify compliance and the color of the fabrics offered.

Items that are no longer in stock can be ordered by the potential buyer on simple request by email to the address, the Laflanelle company will then confirm in return, by email, the possibility of placing an order, supply times and any price changes.

Laflanelle reserves the right to withdraw items from sale at any time and without notice.

Article 2: Availability and Prices

The items presented on the website are available while stocks last and their prices are displayed in euros excluding delivery costs. Depending on the case, prices may be displayed including VAT (all taxes included) or HT (excluding taxes), this precision is indicated at the bottom of each page. By default, prices are displayed inclusive of VAT, excluding delivery costs. In the case of a customer registered and recognized as a professional and/or whose country of delivery is indicated outside Europe, the prices are then displayed excluding VAT, excluding delivery costs, this precision is indicated at the bottom of each page.< /p>

In all cases, the details of the applicable taxes, in accordance with the provisions of the General Tax Code, are indicated at the time of validation of the order and detailed on the invoice.
The price of the items can be modified at any time, without notice, on the sole decision of the Laflanelle company. Only the price in effect at the time of order confirmation and payment is retained for invoicing.

The items remain the property of the Laflanelle company until full payment of the order, including shipping costs and taxes.

The availability of items is monitored in real time on the website and only available items are offered for sale. However, despite all our monitoring efforts, an error may occur, the origin of which may be an overestimation of stock, a stock entry error, or stock of non-compliant quality. In this case, the Laflanelle company will immediately inform the buyer and the latter may purely and simply cancel his order with immediate refund or make an exchange. The buyer will have complete freedom in this choice.

In the case of an order for items not available in stock, validated and accepted by Laflanelle, the buyer will only proceed to payment for the latter when the order becomes available. In some cases, a deposit may be requested as a purchase commitment by the buyer. The buyer may exercise his right of withdrawal under the terms stipulated in article 6 of these General Conditions of Sale.

Article 3: Order

Any first order requires the prior creation of a personal account referenced on the basis of an email. All the information requested is for the sole purpose of carrying out the sale of items and their proper delivery to the buyer. The processing of this personal data is detailed in article 8 of these General Conditions of Sale. The account identifier is the email address entered, the buyer being responsible for the chosen password which he can change at any time in his personal space. The Laflanelle company recalls the importance of choosing a long and complex password to avoid any identity theft since these identifiers are worth proof of identity and bind the buyer on any order placed through them. >

An account creation confirmation email is sent at the end of the process and if not received, please contact Laflanelle by email or over the phone to fix this problem.

Orders can be placed 24 hours a day, 7 days a week on the website, their processing and preparation of orders are only done on the opening days and hours of the Laflanelle company, namely from Monday to Friday from 8.30 a.m. to 12.30 p.m. and from 2 p.m. to 5 p.m. The preparation of orders can take up to 24 hours in some cases, depending on the number of treatments, the time of placing the order. The company Laflanelle may in certain cases announce at the time of order taking a postponement of order processing to a given date in the case of occasional closures of these offices. The buyer is always notified before the order confirmation, thus accepting the postponement in the event of confirmation.

Any order validation irrevocably implies, without exception or reservation, full acceptance of the prices and conditions of sale summarized on the order confirmation page as well as all of these General Conditions of Sale as than drafted at the time of validation. The validation is equivalent to an electronic signature and commits the 2 parties with the obligation for the buyer to pay the total amount indicated.

The monitoring of order processing and its various statuses are reported to the buyer by emails sent at each stage and constitute proof of communication. In case of non-receipt of these communications, please report it to the Laflanelle company by email or telephone to remedy it. The Laflanelle company keeps a record of all of these communications on these secure computer systems.

Article 4: Secure Payment and Invoicing

The website offers several secure payment methods.

Payment by credit card via Braintree, a division of Paypal

Payment by Paypal account via Paypal, online payment service

Bank transfer using the bank details of Laflanelle: IBAN FR76 1790 6001 1296 3949 8563 204 - BIC AGRIFRPP879 - Bank: Crédit Agricole de l'Anjou et du Maine, 48 place de la République, 72000 Le Mans - France - Tel. +33 243 392 430

At no time does the Laflanelle company have knowledge of your bank details and therefore does not store any of these data. Payments by credit card and Paypal are fully managed by Paypal and its Braintree division, which ensure a very high level of security, with all payment operations based on an encrypted exchange protocol.

The Paypal company returns after a short delay the validation of the payment, generally less than half a day, in the case of a bank transfer, this validation can take up to 3 working days. The shipment of the order only occurs after this validation.

In the event of a payment failure, the order is placed on hold until full payment of the latter by one of the other means of payment offered. The Laflanelle company reserves the right to cancel an order that has not been paid for within 5 working days and retains ownership of the items until full payment has been received. In the case of an incomplete payment, the order is placed on hold until the payment of the complement. If this payment is not made within 5 working days, Laflanelle is authorized to cancel the order and refund the amount paid.

Once the order has been validated and the entire order has been paid for, the invoice is then available in the buyer's personal space in the form of a PDF file. The invoice includes all the items and their price, the amount of any reductions, the statement of applicable taxes and the amount of shipping costs.

Article 5: Delivery

After confirmation of the order by the Laflanelle company and after having received full payment for the order by the buyer, the Laflanelle company undertakes to ship to the buyer, under its responsibility, the items ordered from delivery address within 1 to 4 working days, excluding public holidays and unless otherwise specified at the time of the order.

The items are shipped to the delivery address that the buyer will have indicated during the ordering process. The customer is responsible for the accuracy of the information provided and the Laflanelle company cannot be held responsible for a delivery not made or made late in the event of an incorrect or incomplete postal address.

The Laflanelle company works with La Poste and Mondial Relay for its shipments. However, the professional customer, if he has an account with a carrier, can have the transport taken care of by this carrier and collect his order from the head office of the Laflanelle company, after having made the request by email to address or by telephone on +33(0) 984 320 212 and have obtained authorization from Laflanelle by email. In this case, the Laflanelle company does not participate in the transport costs and responsibilities, which remain the sole responsibility of the buyer.

The indicative delivery times given by the carriers, from the day of shipment "D", depending on the country of destination are as follows:

Deposit follow-up letter without signature (3cm max. thickness – some orders cannot benefit from it):

D+2 working days for Metropolitan France
D+3 to D+5 working days for the European countries concerned by the offer
D+3 to D+8 worked for the United States, Russia, the countries of Asia and Oceania concerned by the offer

Colissimo deposit without Signature (some destinations are not concerned):

D+2 working days for Metropolitan France
D+3 to D+7 working days for the European countries concerned by the offer
D+5 working days for Overseas, zone OM1
D+7 working days for Overseas, zone OM2

Colissimo deposit with Signature

D+2 working days for Metropolitan France
D+3 to D+7 working days for the European countries concerned by the offer
D+3 to D+8 working days for the United States, Russia, the countries of Asia and Oceania concerned by the offer
D+5 to D+10 working days for other destinations
D+5 working days for Overseas, zone OM1
D+7 working days for Overseas, zone OM2

Mondial Relay in relay points

D+3 for Metropolitan France, Belgium and Germany
D+5 for Spain

Mondial Relay at home

D+3 for Germany, Belgium, Luxembourg and the Netherlands
D+5 for the United Kingdom and Spain
D+6 for Italy, Portugal and Austria

Any customs fees, import taxes or customs formalities required in the country of delivery are the sole responsibility of the buyer.

The buyer has the possibility of purely and simply canceling his order if his order has not reached him within a period exceeding by 10 days the maximum period indicated for the carrier chosen at the time of the order. The buyer must then announce his intention by email to the address or by telephone at +33(0) 984 320 212.

In all cases, delivery costs are subject to VAT, including for export, the amount of the latter being indicated on the invoice.

Article 6: Right of Withdrawal

The buyer has a right of withdrawal of 14 days from receipt of his order for an exchange or refund of items in their original condition and packaging. Return costs are the responsibility of the buyer except in the case of an obvious defect of the article or an error committed and recognized by the Laflanelle company.

Any return must imperatively have been authorized by the Laflanelle company (the seller), which determines the validity of the return on the basis of the buyer's arguments. No return will be accepted or taken into account without prior authorization and the Laflanelle company disclaims all liability in the case of a shipment decided unilaterally by the buyer.

Upon receipt, returned items, which must be accompanied by their original invoice, are assessed by Laflanelle to determine their condition and compliance. The Laflanelle company cannot be held responsible for any damage caused during the transport of the returned items and recalls the full responsibility of the buyer in the careful packaging of the items. No returned items will be refunded or exchanged if they are not in their original condition.

If the control of the returned items proves positive, in the case of a refund request, the full refund of the products excluding postage is then made as soon as possible and if it is a request for exchange, the replacement products will then be sent as soon as possible, the shipping costs remaining the responsibility of the buyer who must pay them before any shipment.

Any return request must be made by simple request to the following email address: who will communicate the instructions to the buyer in return.

The Laflanelle company also reserves the right to refuse any package, exchange or refund, if the return conditions set out above are not respected.

Article 7: Warranties

In all cases, Laflanelle cannot be held responsible for non-compliance by the buyer with the legal, fiscal and regulatory provisions in force in the country of receipt of the items.

As part of the legal guarantee of conformity, when a lack of conformity is found, and depending on the possibilities, the Laflanelle company undertakes to the buyer to either replace the item with the same item if the stock allows it, either to exchange the item for another, available in stock, of the same value, or to refund the purchase price of the item including tax (excluding delivery costs) within 30 days of the request for the buyer. Any customs fees and taxes paid by the buyer upon receipt will not be reimbursed.

Laflanelle's liability is systematically limited to the amount of the price of the item in question at the time of sale.

The buyer may, in any case, contact Laflanelle by telephone on 09 84 32 02 12 or by email at contact@laflanelle. en for any resolution

Article 8: Personal Data and Security

Laflanelle is actively committed to respecting and securing its customers' data throughout the sales process and visits to the website. Laflanelle also undertakes that the collection and processing of this information is carried out in accordance with the GDPR, the General Regulations on the Protection of Personal Data. The use of personal data related to the identity, physical and electronic addresses and telephone numbers of its customers is exclusively internal and is only kept for the sole purpose of enabling sales and deliveries of the items offered. . At no time does Laflanelle share, exchange or sell this information to third parties. All of the data requested during registration or during the ordering process is the minimum required to allow the proper conduct of the sale and deliveries.

The sole purpose of using cookies on the website is to make navigation easier for visitors by allowing them to update their baskets, to be recognized during their visits and to secure your connection.

This website was developed using PrestaShop software and only uses the https encrypted security protocol to protect visitor browsing. The SSL certificate which allows the encryption of data exchanges was issued by the company CloudFlare Inc (ECC CA-2 - certified by DigiCert) and is used in particular to secure data transfers, connection information, such as the names of user and passwords as well as access to banking transactions. Note that for optimum security, financial transactions (purchases) carried out using this site are fully supported by a world-renowned payment intermediary (Paypal & Braintree) which ensures payment security. At no time do we have knowledge of your banking information and no banking data is stored on this site. Access to all the personal data that we store to track your purchases can be found in your personal space or is available on request at the address The Laflanelle company is at the disposal of its customers for any request, modification and deletion of information concerning them. All protective measures have therefore been put in place to ensure that you use this site in complete safety. The latter is therefore rated A+ in the SSL Server Test of the company Qualys SSL Labs.

The platforms on which the website is hosted are subject to regular maintenance to keep them up to date and ensure the security of stored data and their access. Only the company Laflanelle and its host, the company OVH, is authorized to intervene on these computer systems.

Article 9: Rights and Complaints

These General Conditions of Sale are subject to French law.

For any complaint, the buyer is invited to contact the Laflanelle company by telephone at +33 (0) 984 320 212 or by email at 'address
Any dispute must first be submitted in writing to: Laflanelle SASU, 11 rue Ouvrard de Lignières, 72650 St Saturnin, France.

In the event of a dispute, the French courts on which the head office of the Laflanelle company depends will have sole jurisdiction.

⦿ Additional article in the context of the use of ONEY x Payplug payment methods

Access to General Terms and Conditions specific to Oney x PayPlug.