INFORMATION : Nos bureaux sont fermés du 23 février au 1er mars 2024. Les expéditions reprendront à partir du 2 mars 2024.

Availability and Pricing

The items presented on the Laflanelle.fr website are available while stocks last and their prices are displayed in euros excluding delivery costs. Depending on the case, prices may be displayed including VAT (all taxes included) or HT (excluding taxes), this precision is indicated at the bottom of each page. By default, prices are displayed inclusive of VAT, excluding delivery costs. In the case of a customer registered and recognized as a professional and/or whose country of delivery is indicated outside Europe, the prices are then displayed excluding VAT, excluding delivery costs, this precision is indicated at the bottom of each page.< br /> In all cases, the details of the applicable taxes, in accordance with the provisions of the General Tax Code, are indicated at the time of validation of the order and detailed on the invoice.
The price of the articles can be modified at any time, without notice, on the sole decision of the Laflanelle company. Only the price in effect at the time of order confirmation and payment is retained for invoicing.

The items remain the property of the Laflanelle company until full payment of the order, including shipping costs and taxes.

The availability of items is monitored in real time on the Laflanelle.fr website and only available items are offered for sale. However, despite all our monitoring efforts, an error may occur, the origin of which may be an overestimation of stock, a stock entry error, or stock of non-compliant quality. In this case, the Laflanelle company will immediately inform the buyer and the latter may purely and simply cancel his order with immediate refund or make an exchange. The buyer will have complete freedom in this choice.

In the case of an order for items not available in stock, validated and accepted by Laflanelle, the buyer will only proceed to payment for the latter when the order becomes available. In some cases, a deposit may be requested as a purchase commitment by the buyer. The buyer may exercise his right of withdrawal under the terms stipulated in article 6 of the General Conditions of Sale.

Secure Payment and Billing

The Laflanelle.fr website offers several secure payment methods.

Payment by credit card through Braintree, a division of Paypal

Payment by Paypal account via Paypal, online payment service

Bank transfer using the bank details of Laflanelle: IBAN FR76 1790 6001 1296 3949 8563 204 - BIC AGRIFRPP879 - Bank: Crédit Agricole de l'Anjou et du Maine, 48 place de la République, 72000 Le Mans - France - Tel. +33 243 392 430

At no time does the Laflanelle company have knowledge of your bank details and therefore does not store any of these data. Payments by credit card and Paypal are fully managed by Paypal and its Braintree division, which ensure a very high level of security, with all payment operations based on an encrypted exchange protocol.

The Paypal company returns after a short delay the validation of the payment, generally less than half a day, in the case of a bank transfer, this validation can take up to 3 working days. The shipment of the order only occurs after this validation.

In the event of a payment failure, the order is placed on hold until full payment by one of the other payment methods offered. The Laflanelle company reserves the right to cancel an order that has not been paid for within 5 working days and retains ownership of the items until full payment has been received. In the case of an incomplete payment, the order is placed on hold until the payment of the complement. If this payment is not made within 5 working days, Laflanelle is authorized to cancel the order and refund the amount paid.

Once the order has been validated and the entire order has been paid for, the invoice is then available in the buyer's personal space in the form of a PDF file. The invoice includes all the items and their price, the amount of any reductions, the statement of applicable taxes and the amount of shipping costs.

Delivery

After confirmation of the order by the Laflanelle company and after having received full payment for the order by the buyer, the Laflanelle company undertakes to ship to the buyer, under its responsibility, the items ordered from delivery address within 1 to 4 working days, excluding public holidays and unless otherwise specified at the time of the order.

The items are shipped to the delivery address that the buyer will have indicated during the ordering process. The customer is responsible for the accuracy of the information provided and the Laflanelle company cannot be held responsible for a delivery not made or made late in the event of an incorrect or incomplete postal address.

The Laflanelle company works with La Poste and Mondial Relay for its shipments. However, the professional customer, if he has an account with a carrier, can have the transport taken care of by this carrier and collect his order from the head office of the Laflanelle company, after having made the request by email to address contact@laflanelle.fr or by telephone on +33(0) 984 320 212 and have obtained authorization from Laflanelle by email. In this case, the Laflanelle company does not participate in the transport costs and responsibilities, which remain the sole responsibility of the buyer.

The indicative delivery times given by the carriers, from the day of shipment "D", depending on the country of destination are as follows:

Deposit follow-up letter without signature (3cm max. thickness – some orders cannot benefit from it):

D+2 working days for Metropolitan France
D+3 to D+5 working days for the European countries concerned by the offer
D+3 to D+8 worked for the United States, Russia, the countries of Asia and Oceania concerned by the offer

Colissimo deposit without Signature (some destinations are not concerned):

D+2 working days for Metropolitan France
D+3 to D+7 working days for the European countries concerned by the offer
D+5 working days for Overseas, OM1 zone
D+7 working days for Overseas, OM2 zone

Colissimo deposit with Signature

D+2 working days for Metropolitan France
D+3 to D+7 working days for the European countries concerned by the offer
D+3 to D+8 working days for the United States, Russia, the countries of Asia and Oceania concerned by the offer
D+5 to D+10 working days for other destinations
D+5 working days for Overseas, OM1 zone
D+7 working days for Overseas, OM2 zone

Mondial Relay in relay points

D+3 for Metropolitan France, Belgium and Germany
D+5 for Spain

Mondial Relay at home

D+3 for Germany, Belgium, Luxembourg and the Netherlands
D+5 for the United Kingdom and Spain
D+6 for Italy, Portugal and Austria

Any customs fees, import taxes or customs formalities required in the country of delivery are the sole responsibility of the buyer.

The buyer has the possibility of purely and simply canceling his order if his order has not reached him within a period exceeding by 10 days the maximum period indicated for the carrier chosen at the time of the order. The buyer must then announce his intention by email to the address contact@laflanelle.fr or by telephone at +33(0) 984 320 212.

In all cases, delivery costs are subject to VAT, including for export, the amount of the latter being indicated on the invoice.